Barnes & Peony

Barnes & Peony Salon Policies Appointment Reservation Policy Your appointment time is reserved exclusively for you. In order to provide the highest level of service and accommodate all guests fairly, the following policies apply to all appointments. Cancellation & Rescheduling Policy Appointments canceled, rescheduled, or modified with less than 48 hours’ notice will incur a fee equal to 50% of the originally reserved service total. Appointments canceled, rescheduled, or modified with less than 24 hours’ notice will incur a fee equal to 75% of the reserved service total. This policy applies regardless of the reason for cancellation, including illness, work conflicts, childcare issues, transportation issues, scheduling conflicts, or forgotten appointments. No-Show Policy Guests who fail to arrive for their scheduled appointment without notice will be charged 100% of the reserved service total. Future appointments may require prepayment and repeated no-shows may result in the inability to book future appointments. Late Arrival Policy Guests arriving more than 15 minutes late may need to have services adjusted, shortened, or rescheduled in order to remain on schedule for other guests. The original scheduled service amount will still be charged to all shortened or adjusted appointments. If an appointment must be rescheduled due to late arrival, the cancellation policy will apply. Card on File Requirement A valid credit or debit card is required to reserve all appointments. Your card will not be charged at the time of booking unless a deposit is required; however, it may be charged according to the cancellation, no-show, or late arrival policies outlined above. By continuing with this booking, you are consenting to pay the fees outlined, if the policy is not followed for your reserved appointment slot. Appointment Confirmations Courtesy reminders are sent via text and/or email. Failure to receive or review appointment reminders does not waive cancellation or no-show fees. Clients are responsible for managing and remembering their scheduled appointments. Emergency Exceptions I understand that true emergencies occasionally occur. Exceptions may be considered at my sole discretion on a case-by-case basis. Repeated exceptions will not be granted. By scheduling an appointment, you acknowledge that you have read, understood, and agree to these policies. Effective 6/1/2026